Haidilao pays out diners after teenagers urinate in soup happymamay

The largest Hotpot series in China has offered the compensation of more than 4000 restaurants who visited a Shanghai branch, where two teenagers urinate in Hotpot broth.

A video of the boys who urinated in their broth while eating in a private room was widely shared online last month. It is not clear who might depict the accident.

Police said that the 17 -year -old children, who were drunk at the time, were detained shortly after the accident.

There is no suggestion that consumes anyone with the affected broth. Haidilao apologized to the clients, saying that it replaced all Hotpot equipment and food tools, as well as cleansing utensils and other tools.

The accident occurred in late February, although the company’s management was discovered after only a few days, after distributing videos on social media.

Heidillao said that the service employees at that time failed to stop teenagers.

The company said it took another week to find out any outlet it was.

Diners in Haidilao uses their personal Hotpot equipment to cook their food, and the broth is not reused again to other customers. However, it is not clear in this case whether the Hotpot in question has been completely cleaned and cleared before using it by the next customer.

“We fully understand that the distress that caused our customers in this incident to be fully compensated by any means, but we will do our best to take responsibility,” the company said in a statement.

Heidillao said that the customers who eaten at the port between February 24 and March 8 will receive a full recovery, followed by a 10 -fold cash compensation.

The company has quickly expanded since the opening of its first restaurant in Gianiang in Sichuan Province. It now operates over 1,000 restaurants all over the world.

Haidilao is famous for the customer service and the friendly atmosphere for the family, where women can get plastic surgery for nails and children are handled to Candy Floss while waiting for a table.